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Top 7 Ways to Fund your Mobile Healthcare-Community Paramedicine Program

The benefits of a well-oiled community paramedic program can send positive waves throughout a community. However, in the opening phases of a mobile integrated healthcare-community paramedicine program (MIH-CP), many organizations wonder how to secure sustainable funding. 

Thankfully, MIH-CP programs are becoming more mainstream. With increased recognition, there are more options than ever to obtain the funding your program needs. 

However, challenges still lay ahead. EMS managers and other community leaders often feel overwhelmed at the thought of fundraising and grant writing. It is not the standard skill set for first-responders to do proposal writing, network with community stakeholders, and lobby for external and internal funding.

Demonstrating and communicating how your program is helping the citizens of your community does not come naturally for EMS/Fire professionals. However, the majority of first-responders are humble, modest, and want to help people. By the end of this article, you will be armed with practical tips to fund your MIH-CP program.

Mobile Integrated Healthcare Community Paramedicine

The Seven Best Ways to Fund Your Community Paramedic Program

Below, we examine seven ways you can fund your community paramedic program.

Here they are: 

  1. Allocate funds from your budget 
  2. Apply for Grants
  3. Partner with local law enforcement 
  4. Pursue Medicaid 
  5. Private insurance 
  6. Partner with a local hospital
  7. Use an effective network for communication 

All right, let us jump in. 

1) Allocate Money From Your Budget 

The first step to starting an MIH-CP program is to allocate funds from your budget. Did you laugh out loud? We know it is hard to get blood from a stone. Nevertheless, even if you cannot get money to launch a program, you can convince leadership to allocate a few hours a week to a program. Starting with something, albeit small, will pay huge dividends down the road and give you a roadmap for an expanded program in the future.

The lessons learned even from a micro-program will be invaluable. The ability to prove your outcomes will lead to a more significant allocation of funds in the future.

Setting aside funds from your budget is essential for several reasons:

  • First, community paramedicine can save you money. To get the most benefit from this program, you have got to get the ball rolling. Though it may seem like an extra expense, you may be surprised to see that money come back to you
  • Second, an effective MIH system requires partnerships. Connections to local clinics, law enforcement, hospitals, and surrounding EMS agencies is essential. Allocating your own funds shows other organizations that you are serious about a long-lasting partnership. 

If you do not have any room in the budget for MIH-CP programs, several other options are available. 

2)  Grants for Community Paramedicine Programs 

Many counties and states offer grants for start-up community paramedic programs. Maybe more daunting, but there is also a plethora of money at the federal level. Grants allow you to start your community paramedic program and get the gears turning. 

After you have begun your program with a grant, you will be able to demonstrate to other members of the community that your MIH-CP program is effective.

In a “try before we buy” society, starting your program with grants allows you to build a solid resume to present to other members of the community. Then, when you bring your idea to a hospital or other community partners, they ask, will this work? Then, you can confidently affirm that your MIH-CP program is worth the investment. 

If the word grant seems a little foreign or unattainable, do not worry. There are resources to help. If you are patient with the process and follow the steps outlined in the grant’s conditions, you can receive the funding you need. 

Multiple EMS agencies have been successful with grants for their community paramedicine programs. If you are interested in learning more about this process and getting more help, check out First Responder Grants. Another excellent source for help with grants is Assel Grant Services.

If you are looking to research on your own, these are some great websites to use.

3)  Partnering with Law Enforcement 

Local police departments are often plagued with the same issues as ambulance services. Like paramedics, police officers are frequently responding to calls involving mental health problems and other medical-related incidents. 

An MIH-CP program can provide the specific care patients with mental health conditions require. Instead of taking a police officer out of service, dispatch can activate the proper resources to respond to the patient’s needs. 

Law enforcement is also seeing the benefit of community paramedics in substance abuse situations. Often, individuals caught in the throes of addiction need definitive help. 

In many communities, police departments, EMS, and community health clinics join forces to create crisis response teams. This team will have all the resources to get repeat persons and patients on the path to healing.  

Through the community paramedicine model, communities can directly respond to patients with mental health and substance-related illness. As a result, these communities will see lower repeat 911 calls, decreased hospital stays, and decreased drug-related crime. 

If you are having trouble getting your program off the ground team with law enforcement is a great place to start. Presently, there is a lot of money being allocated towards Law Enforcement/Behavioral Health programs such as CIT (Crisis Intervention Teams), Co-Responder(Clinician riding with a police officer), and LEAD(Law Enforcement Assisted Diversion).  EMS and Fire should be part of this solution.

 

4)  Community Paramedic Funding Through Medicaid/Medicare  

Community paramedicine is a relatively new idea. In the past, Medicaid and other commercial insurers have incentivized ambulance companies to transport patients to the ED. However, many of these patients do not need emergency care at a hospital. 

Studies have found that a small portion of the population makes a large number of 911 calls. In one instance, 21 people were transported to the ER over 800 times during a 12-month period, generating nearly one million dollars in cost. 

Some patients would be treated more effectively at urgent care or a mental health clinic. Other times, a patient may not need transport at all – they may just need to have a conversation with their doctor or an adjustment to their medications. 

Medicaid is showing increased recognition of community paramedicine programs. The ability to prevent hospital readmission is especially encouraging to Medicaid, creating a pathway for increased reimbursement for MIH-CP programs. The launch of ET3 by CMS is the first step to this.

If you are looking to fund your program through Medicaid further, be sure to research your local guidelines. Every state can have slightly different rules surrounding how community paramedicine is reimbursed. Reach out to your state Medicaid officials and start a conversation.

You will be surprised by how responsive they are to innovative ideas to reduce costs.

5)  A Community Paramedicine Partnership with Hospitals 

Hospitals are a natural partner for any community paramedicine program. 

A hospital’s goal is to treat a patient’s illness. Consequently, after hospitals discharge a patient, they do not want that patient unnecessarily being readmitted. Not only does readmission of patients place a strain on hospitals, especially in the wake of COVID-19, but it can result in penalties from Medicare. 

If hospitals see a high influx of patient readmissions, Medicare can penalize the hospital. What does this mean? Essentially, Medicare will lower the financial reimbursement rate for those hospitals that do not meet the readmission criteria.

A community paramedicine program offers immediate treatment for this problem. In addition, once hospitals see the benefit of a community paramedicine program and their potential to save them money, many will be happy to provide funding for a program. 

If you are interested, take some time to read more about Medicare’s hospital readmissions reduction program or HRRP. The more you know, the more likely a hospital will be to have a serious discussion about a partnership. 

One of the most successful program’s working with a hospital is the Mobile Integrated Health program in Crawfordsville, Indiana. The partnership with Franciscan Health and the Crawfordsville Fire Department has expanded into many other areas, including their innovative pre-natal program Project Swaddle.

Hospitals are large entities with many moving parts. However, if you find the right champion within the hospital, funding will come your way.

6)  Community Paramedicine Funding through Private Insurance 

Private insurers can see the benefit of a well-maintained community paramedic program. Like Medicaid, private insurers want the patient to receive the best care for the lowest prices. 

Here are three reasons private insurers are getting on board with community paramedicine: 

  1. Preventative care reduces emergencies 
  2. Community paramedics help patients follow through on check-ups
  3. Scheduled appointments offer a clear path for reimbursement

Let us look at this in more detail. 

Preventative Care through Community Paramedicine Reduces ED Use

Community paramedicine decreases the number of patients who check themselves into the ER. In addition, community paramedicine programs allow insurers to pay lower prices to get the patient the care they need before a costly emergency. 

An ounce of prevention is worth a pound of cure – and insurance companies know it. 

Community Paramedics Help Patients Follow Through on Check-ups 

Often, patients will miss or skip their appointments with their family doctors – this causes those ailments to grow out of control. With MIH-CP programs, you bring the appointment to the patients. In-person visits or done by telehealth allows patients with mobility problems and disabilities to receive the preventative care they need.

Like fires, when minor medical conditions go untreated, they begin to spread into uncontainable beasts. As a result, what could have been a simple adjustment in diet, medication, or lifestyle becomes thousands and thousands of dollars in advanced surgeries and lengthy hospital stays. 

Scheduled Appointments offer a Clear Path to Reimbursement 

Emergencies are, by nature, unpredictable. Community paramedic programs offer a more predictable path for reimbursement for the EMS agency and the insurance company. 

Emergency ambulance bills are costly. As a result, many patients are reluctant to follow through on payment plans. Some cannot pay. However, private insurers recognize that scheduled appointments offer a clear path for EMS, insurance, and patients. 

It is a win-win-win. 

So how does it work? The private insurer sends the team a list of their super-utilizers. The community paramedics go and see those patients and document the interactions in something like Julota. The community paramedicine program is then reimbursed at the agreed-upon rate for services performed. The revenue generated can then be used to either expand the program or put into other services necessary.

Anthem teamed up with a handful of EMS providers in Missouri and identified 500 of their high-cost, high-utilization members. Then the community paramedicine teams treated these patients for Conditions such as COPD, diabetes, heart disease, and many others.

Partnering with one or more private insurance companies can be a revenue generator for your MIH-CP program.

 

7)   Use Julota for Effective Communication and Record-Keeping to Prove Outcomes

The glue of a good community paramedic program is efficient communication. Making the most of every patient interaction will produce results and cut down on cost. 

Julota is the framework for organized record-keeping and private communications across agency and community partner platforms. Now law enforcement, emergency departments, and EMS agencies can seamlessly speak the same language when caring for their patients. 

Julota allows for HIPPA compliant communication that ensures your patients get the care they need when they need it. 

Here are several reasons Julota will help save your community paramedicine program money and secure a bigger budget in the future:

  1. Julota ensures you direct the right resources to the right patient. For example, suppose a provider can see that a patient has had recent trouble with substance abuse. In that case, they will be better suited to outline a winning treatment plan by re-engaging the treatment provider. Thus, the program is preventing waste and saving money for your community.
  2. Julota provides a map for patient care. This map helps providers and law enforcement better navigate care for those in their community. For example, if providers can evaluate a pattern in a patient’s 911 calls, they can effectively address the issue.
  3. Julota records your success. When you are approaching other organizations for funding or applying for a grant, having an organized record and reporting of what you do is essential. Julota creates this resume for you. Being able to confidently report what your organization is dealing with – and what you have done – will create confidence in potential partners. 

Pursuing growth in high-functioning MIH-CP programs is in the interest of communities everywhere. If you would like to learn more about Julota, we would love to hear from you.

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Privacy Policy

Last Updated: July 30, 2024

Julota is committed to protecting your privacy and is constantly working to give you a safe online experience. This “Privacy Policy” applies to Julota and governs its data collection and usage. Please read our Privacy Policy for more information.

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We will treat as Personal Data any item that, either alone or together with other information, we could use to identify an individual. Except as described below, we will not share with third parties any personal information without your permission.

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In addition, we may use the services of advertising platforms to provide relevant marketing to consumers concerning our Services.

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Except as described below, we will not share with third parties the link between your IP address and your Personal Data without your permission.

By providing your Personal Data to us, you explicitly agree to our collection and use of such information as described in this Privacy Policy. By providing Personal Data belonging to another person, you expressly represent and warrant that you have the authority and right to do so, and that you obtained all appropriate and required consents.

We may also collect your Personal Data from sources that you have authorized to share with us. We will use your Personal Data in those circumstances to provide the Services that your Personal Data was shared with us to fulfill. If you believe we received your Personal Data from a source without authority to share your Personal Data with us, please contact us so that we can resolve your complaint.

Julota may use personal information for the following purposes:

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We retain your Personal Data for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws. We use reasonable security precautions to protect your information while in storage

To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and applicable legal requirements.

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We will use commercially reasonable methods to keep your Personal Data securely in our files and systems, taking into account the nature and sensitivity of your Personal Data.

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Your browser may provide you with the option to send a “Do Not Track” signal to websites you visit. This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation. Our online sites may not recognize all web browser based “Do Not Track” signals. However, you may be able to modify your internet-enabled device’s web browser settings to block all cookies or third-party cookies.

  1. EXEMPTIONS FROM THE PRIVACY POLICY

Our Privacy Policy does not apply to any information you may send to Julota by email or instant messaging programs (e.g., AOL, Yahoo, etc.), or through social media networks, even if you open such programs or services by clicking a link displayed on the Site. Email, social media, and instant messages are not recognized as secure communication forms. Please do not send any information you consider private to us by email or instant message or through social media sites (e.g., Twitter, Facebook, etc.) due to the public nature of such postings.

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The Site and the online Services may contain links to other websites. Julota is not responsible for the actions, practices, or content of websites linked to, or from, the Site or the online Services. You understand such websites may require you to agree to their terms of use and that we have no control over these terms. As always, you understand it is your responsibility to verify your legal use of a website, and use of information from the website and the corresponding website owner.

  1. AGE OF CONSENT

Julota takes special care to protect the privacy needs of children under the age of 13 and we encourage parents to be an active participant in their child’s online activities. Julota abides by the Children’s Online Privacy Policy Act (COPPA) and other relevant laws. The Site does not target and is not intended for children under the age of 13, and Julota will not knowingly collect Personal Data directly from them. If Julota discovers that a child has provided Personal Data directly through the Site, Julota will eliminate that data. The Site is only intended for persons 18 years of age or older. If you are under the age of 18, you must ask a parent or legal guardian for permission prior to submitting any information to this Site.

If you have knowledge that a child 13 years of age or younger has submitted Personally Identifiable Information to us, please contact us and we will delete the Personal Data collected belonging to that child. You may contact us by writing to us at the address below. Parent and guardians can also contact us by mail but before any information is disclosed, the parent will be required to provide verification of his/her identity and authority related to any request. We will only send the information to the parent email address in the registration file.

  1. CAN-SPAM COMPLIANCE NOTICE

Julota fully complies with the federal CAN-SPAM Act. You can always opt-out of receipt of further email correspondence from us.

  1. CALIFORNIA PRIVACY RIGHTS

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information with whom they have an established business relationship. That information is about the Personal Data those companies have shared with third parties for direct marketing purposes during the preceding calendar year. The law requires companies to inform consumers about the categories of Personal Data shared with third parties, the names and addresses of those third parties, and examples of the services or products marketed by those third parties. To request a copy of the information disclosure provided by Julota under Section 1798.83 of the California Civil Code, please contact us via mail at the address below.

  1. PRIVACY RIGHTS

To the extent applicable, this Privacy Policy provides additional information to California, Colorado, Connecticut, Florida, Indiana, Iowa, Kentucky, Montana, Oregon, Texas, Tennessee, Utah, and Virginia residents whose Personal Information is collected pursuant to the California Consumer Privacy Act (“CCPA”)(as amended by the California Privacy Rights Act), Colorado Privacy Act (“CPA”), Connecticut Data Privacy Act (“CTDPA”), Florida Digital Bill of Rights (“FDBR”), Indiana Consumer Data Protection Act (“ICDPA”), Iowa Data Protection Act (“IDPA”), Kentucky Data Protection Act (“KDPA”), Montana Consumer Data Privacy Act (“MCDPA”), Oregon Consumer Privacy Act (“OCPA”), Tennessee Information Protection Act (“TIPA”), Texas Data Privacy and Security Act (TDPSA”), Utah Consumer Privacy Act (“UCPA”), Virginia Consumer Data Protection Act (“VCDPA”) and other states that may adopt laws after the publication of this Privacy Policy (generically referred to as “Privacy Laws”). The following rights do not all apply under each of the foregoing Privacy Laws. Some states and countries have adopted privacy laws that require specific disclosures. The following explains the rights you may have, depending on where you reside and the jurisdiction that Julota is subject to.

As applicable, the Privacy Laws supplement the information contained above in our general Privacy Policy and applies solely to visitors, users and others who reside in jurisdictions that Julota is subject to and that apply to you. Some or all of the privacy rights set forth below may apply to you. The following terms in this Section 13 supersede any inconsistent terms in any other sections of the Privacy Policy to the extent that any apply to you:

  1. We do not sell your personal information

We do not sell your Personal Information. Under Privacy Laws, a business that sells personal information to others: 1) must give notice to that person before selling his/her personal information to others; and 2) must provide the right to opt-out of the sale of their personal information.

  1. Your Rights Under Privacy Laws

 

  1. Right to Access and Know. You may request that we disclose the following information:
    1. The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
    2. The specific pieces of Personal Information we collected about you;
    3. The business or commercial purpose of collecting or sharing Personal Information about you;
    4. The categories of Personal Information about you that we shared (as defined under the applicable privacy law) and the categories of third parties with whom we shared such Personal Information; and
    5. The categories of Personal Information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed such Personal Information (if applicable).

Under Privacy Laws, the right to obtain “specific pieces” of Personal Information does not grant a right to the whole of any document that contains Personal Information, but only the right to obtain items of your Personal Information. Additionally, you have a right to know “categories” of sources of Personal Information and “categories” of third parties to which personal information is disclosed, but not the individual sources or third parties. Julota does not always track individualized sources or recipients.

  1. Right to be Informed. You may request the manner in which consent can be revoked, and the procedure for lodging grievances and complaints concerning the processing of your Personal Information. In addition, you also have the right to know the following information:
    1. the purposes of the processing;
    2. the recipients or categories of recipients to whom the Personal Data have been or will be disclosed, in particular recipients in third countries or international organizations;
    3. where possible, the envisaged period for which the Personal Data will be stored, or, if not possible, the criteria used to determine that period;
    4. the existence of the right to request from the data controller rectification or erasure of Personal Data, or restriction of processing of Personal Data concerning you, or to object to such processing;
    5. the existence of the right to lodge a complaint with the applicable governmental authority;
    6. where the Personal Data is not collected from you, any available information as to their source; and
    7. the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you.
  1. Right to Request Correction of your Personal Information. You may request that we correct inaccuracies in your Personal Information;
  1. Right to Request Deletion of Your Personal Information. You may request to have your Personal Information deleted;
  1. Right to Opt-out of Sharing for Cross-Context Behavioral Advertising. You may request to opt out of the “sharing” of your Personal Information for purposes of cross-context behavioral advertising.
  1. Right to Data Portability. You have the right to request a copy of your data in a machine-readable format.
  1. Right to Encryption. You may have the right to request that your Personal Information be encrypted at rest/while in storage and/or while in transit.
  1. Right to Restrict Processing. You may have the right to request the restriction of the processing of your Personal Data where one of the following applies:
    1. The accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of the Personal Information.
    2. The processing is unlawful, and you oppose the erasure of the Personal Information and request the restriction of their use instead.
    3. We no longer need the Personal Information for the purposes of the contemplated processing but it is required by us to exercise or defend legal claims.
    4. You have objected to processing of your Personal Information pending the verification of whether our legitimate grounds of processing override those of yours.
  1. Right to Object/Withdraw Consent. You may have the right to object to our reliance on our legitimate interests as the basis of our processing of your Personal Information that impacts your rights.  You also may have the right to withdraw your consent to our processing of your Personal Information at anytime.
  1. Right Not to Be Subject to Automated decision making. You may have the right to object to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or affecting you.

 

  1. Verification of Requests to Exercise Rights.

 

When receiving a request, we will verify that the individual making the request is the individual to whom the Personal Information subject to the request pertains. You may exercise your rights yourself or may use an authorized agent to make requests to disclose certain information about the processing of your Personal Information or to delete Personal Information on your behalf. If you use an authorized agent to submit a request, we may request that you provide us additional information demonstrating that the agent is acting on your behalf.

 

  1. Additional Explanation of Categories of Personal Information We Collect

 

We collect information that may identify you, your household or your device or is reasonably capable of being connected with or linked to you, your household, or your device. “Personal Information” does not include public information available from government records, de-identified or aggregated information, or information that is protected by other laws.

  1. Additional Disclosure for How We Use Your Information

See above for how we use your information. We will not use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

We are not required to (1) retain your Personal Information if collected for a single one-time transaction if, in the ordinary course of business, that information would not be retained and (2) re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a way that would be considered personal information.

  1. Exemptions to Request to Delete Requests

Unless otherwise required by applicable law, we are not required to grant your deletion request if retaining the Personal Information is necessary for us or our service providers to:

  1. Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall, or otherwise perform a contract between us and you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug to identify and repair errors that impact existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act or any other applicable law.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest when the deletion of the public information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  7. For solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Internally make otherwise lawful uses of your Personal Information that are compatible with the context in which you provided your Personal Information.
  1. After You Make an Opt-Out Request

Once you make an opt-out request, we will wait at least twelve (12) months (unless a different period is legally required) before asking you to reauthorize Personal Information sharing with third parties. However, you may change your mind and opt back into Personal Information sharing with third parties at any time by mailing us at the address below.

We will only use Personal Information provided in an opt-out request to review and comply with the request. We will act upon your opt-out request within 15 days of receipt.

  1. We Will Not Discriminate Against You for Exercising Your Rights

 

We will not discriminate against you, including employees’, applicants’, and independent contractors’ right not to be retaliated against,  for exercising any of your rights under the Privacy Laws. We will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods and services or a different level or quality of goods or services.
  1. Legal Bases for Processing

We use your Personal Information only as permitted by law. Our legal bases for processing Personal Information are as follows:

  • To provide Services to you.
  • To perform our contractual obligations.
  • To perform pre-contractual measures.
  • For research and development.
  • To send you marketing communications.
  • For compliance, fraud prevention and safety.
  • To create anonymous data.
  • To comply with applicable law.
  • Processing of Personal Data with your consent.
  • Protect your vital interests or those of another natural person.
  • Processing operations that are pursued by Julota for our legitimate interests or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject/data principal which require protection of Personal Data.
  1. Exercising Your Right to Erasure

If you have such right, and you wish to request the erasure of Personal Data stored by us, you may, at any time, contact us via email to make such request as provided in Section 15 below.

Where we have made Personal Data public and are obliged to erase the Personal Data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform others processing the Personal Data that you have requested erasure. We will arrange the necessary measures in individual cases.

 

  1. CONSUMER HEALTH DATA PRIVACY RIGHTS

This Privacy Policy provides additional information concerning the collection and use of consumer health information (“Consumer Health Data”) subject to the Washington State My Health My Data Act (“MHMDA”), the Nevada Health Data Privacy Act  (“NHDPA”), or other applicable state consumer health privacy laws.

  1. Consumer Health Data We May Collect

As described in Section 2 (Information Collected and Consent) of this Privacy Policy, the data we collect depends upon your interactions and the reason for your interactions with Julota and the information you choose to make available to Julota, your location, and applicable law. As Consumer Health Information is defined differently depending on the jurisdiction you are located in or the applicable jurisdiction that governs your Consumer Health Information, many categories of data we collect may be considered Consumer Health Information in some jurisdiction and not in other jurisdictions.

As described in Section 2 (Information Collected and Consent) of this Privacy Policy, we collect Personal Data (which may include Consumer Health Data) directly from you, from your interactions with our Services, from third parties, and from publicly available sources.

Some examples of Consumer Health Data may include (this is not intended to be an exhaustive list):

  • Information that could identify your attempt to seek health care services or information, including services that allow you to assess, measure, improve, or learn about your or another person’s health.
  • Your health condition and treatment you may receive that you submit to us or authorize/instruct a third party to submit to us for the Services.
  • The name of providers of health care services or products you interact with.
  • Location information that could indicate your attempt to acquire or receive health services or products.
  • Other information that may be used to infer or derive data related to the above or other health information.
  1. Our Sharing of Consumer Health Data

 

In addition to Section 4 (How We Use and Share Your Personal Data) of this Privacy Policy, we may share Personal Data, including Consumer Health Data, with your consent or as reasonably necessary to provide the Services you have requested or authorized.

  1. Exercising Your Rights

 

If you are covered by the MHMDA, the NHDPA, or other applicable consumer health privacy law then you may have certain rights with respect to your Consumer Health Data, including the right to access, delete, or withdraw consent relating to such data, subject to certain exceptions. You can exercise your rights by contacting us pursuant to Section 15 (How to Submit a Request to Julota to Exercise Your Privacy Rights) of this Privacy Policy.

If your request to exercise a right is denied, you may appeal that decision by contacting us pursuant to Section 15 (How to Submit a Request to Julota to Exercise Your Privacy Rights) of this Privacy Policy. If your appeal is unsuccessful, you may contact the Washington State Attorney general at www.atg.wa.gov/file-complaint, the Nevada State Attorney General at https://ag.nv.gov/complaints/file_complaint/, or other regulatory authority as applicable.

 

  1. HOW TO SUBMIT A REQUEST TO JULOTA TO EXERCISE YOUR PRIVACY RIGHTS.

You may submit your verifiable requests to Julota at the address or email address set forth below:

Mailing a request to Julota at:

Julota

[INSERT ADDRESS OR PO BOX ADDRESS]

Email: [INSERT EMAIL ADDRES]

Unless otherwise provided for under applicable privacy law, only you, or someone legally authorized to act on your behalf, may make a verifiable request to your Personal Information. Unless otherwise provided for in applicable privacy law, we are not required to provide you with Personal Information more than twice in a 12-month period.

We will not be able to respond to your request to provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Unless legally obligated to respond in a shorter timeframe, we will try to respond to your request within forty-five (45) days of receipt of your written request. If we require more time (up to 90 days), we will inform you of the extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We may request specific information from you to help us confirm your identity and process your request.  Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.

  1. YOUR NEVADA PRIVACY RIGHTS

Nevada law (SB 220) permits customers in Nevada to opt-out of the sale of certain kinds of Personal Information. A sale under Nevada law is the transfer of this Personal Information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. We do not sell your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt-out of the sale of your Personal Information, should we change our practices in the future, you must send a request to by mail.

  1. AMENDMENTS

Julota reserves the right to change the Privacy Policy from time to time as its sole discretion with or without notice. Revisions to the Privacy Policy regarding the use of Personal Information are not retroactive.

  1. INTERNATIONAL PROCESSING DISCLOSURE

Personal Information voluntarily submitted to Julota online, via electronic communication, or otherwise, may be maintained or accessed in servers or files in the United States of America, which the European Union has not deemed to provide “adequate” privacy protection. If you do not consent to having your information processed and stored in the United States of America, please do not provide it to Julota.

  1. EMPLOYEES, CONTRACTORS AND JOB APPLICANTS

To view or obtain a copy of our privacy policy related to employees, independent contractors, including individuals that perform work for Julota that are not employees, dependents, emergency contacts and beneficiaries of employees or independent contractors, please contact us. See Section 19 for contact information.

  1. CONTACT

If you have any questions about the Privacy Policy, or to report a violation of the Terms and Conditions, please contact us by mail or email at:

Julota

102 S Tejon St Suite 1100, Colorado Springs, CO 80903

Email: in**@****ta.com