The work that you and your colleagues do to provide social services in the local community often involves cooperation with other professionals who focus on delivering healthcare and coordinating efforts to support public health and safety.
Unfortunately, many agencies use vastly different software and computer systems, which were not designed to work well together by their different developers. But sharing information in a timely fashion will improve the efficiency and lower the costs of offering social services.
The need for an interoperability platform led the team at Julota to go first to market in developing a Software as a Service or SaaS solution with a safe and secure cloud-based platform.
Being able to share the same information about patients between different organizations, from police, fire and emergency service will improve your ability to respond and sort out details that you receive during routine contact between your social services workers and organizations.
Connecting Social Services With Other Agencies to Provide More Comprehensive Care
Taking care of members of the community is usually going to be a team effort with different agencies coming into play, from fire, police and healthcare. Naturally, depending on the circumstances, social services might be the first people on the scene to help a patient in need. Or, police or EMS professionals who are taking care of individuals will realize social services need to be called in to assist.
The Julota platform allows different organizations to pool their resources, with a treasure trove of information made available for responders to access via cloud computing. To share this sensitive data while safeguarding it, you need a robust system for managing consent. Julota is accessible using the technology you routinely carry with you, such as a smartphone or laptop connected to the Internet.
With information more readily available to all responders, you can avoid wasting time and resources, such as making multiple phone calls to check on patients who missed appointments or verifying that a translator is available for those who don’t speak English.
Your efforts to improve the social environment in your community will typically involve working in concert with police and other emergency responders. Julota’s ability to share data across agencies will be a boon to child and elder advocates as they work to remove individuals from dangerous home environments.
For example, you’ll see important notes made in the field by a responding emergency worker or police officer before your arrival on the scene, so you can prepare your team for the aftermath of whatever emergency you’ve been called on to assist.
A victim of abuse or a survivor of a house fire will need massive help in the form of safe housing. Access to data on the Julota platform also improves your ability to offer long term support and care, again in coordination with healthcare and other responders.
In the absence of a common language between different agencies’ computer systems, it makes sense to connect with a platform in the cloud to improve patient outcomes and coordinate resources more appropriately and at lower costs.
A Cloud-based Platform To Support the Efforts of Social Services
Arranging for compatibility between previously untethered organizations can be a very tricky and time-consuming task with unpredictable outcomes, and it might not even be within your budget to accomplish this kind of effort.
Your social services team may use computers that are five years older or five years younger than computers being used by EMS/Fire and healthcare entities. The last thing you would want to try to budget for would be an upgraded system on local servers that still may not be able to fully connect with various agencies.
The SaaS approach from Julota means that your data will be stored in a secure cloud computing environment. A platform allows for easy interoperability with the other computer systems, since the information is accessed through a web browser on your preferred portable device or desktop computer.
What’s more, your IT department won’t be burdened with the need to predict how much server capacity you will need to add and it won’t have to handle system upgrades and bug fixes, since the cloud provider takes care of these chores.